Tuesday, May 20, 2008

Scripted Human Operator (SHO) Technology

What if you could capture the knowledge of your 20+year "subject matter expert" on the software applications you are using in your organization and email it to any user in the organization?

How many calls everyday does your organization get with the same question, "How do I .... again in the ... application? Now imagine clicking a single button and recording the answer and never getting the call again. Seem impossible, guess again.

SHO Guide is a performance support authoring solution that lets you capture important software procedures and workflows in the form of interactive instructions that guide software users inside the real software application, instead of a separate browser, simulation or help window. Simply enable SHO Guide’s sophisticated recording feature and complete the desired procedure inside the software application of your choosing*. SHO Guide automatically
builds fully‐interactive, step-by‐step instructions for you—and inmultiple languages simultaneously.

Try it out... you will be amazed.

I'm looking forward to hearing your comments and suggestions. Thanks for taking the time to try it out.

Daniel Higbee

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