What is EPSS? (continued...)

Each day I get more and more excited about learning more about elearning... or guided help... or any of a hundred other terms for Electronic Performance Support. I'm wrapping up the last blog with "How will Process-Embedded Learning Benefit Your Organization?"

Perhaps some of the most interesting statistics on the benefits of process-embedded learning can be found in a 2006 report of IT learning technology trends produced by Ambient Insight, LLC, which arrives at the following conclusions:

• Rapid e-learning is too slow. Process-embedded learning is, by comparison, very fast.
  
• Process-embedded Learning products reduce content creation and maintenance costs by as much as 60-80%.
  
• Average cost of a help desk call in the U.S. is $125 per incident. Process-embedded learning can reduce help desk calls by 60% to 75%.
  
• Process-embedded learning eliminates lost opportunity costs associated with taking a user out of production to attend a training class or complete an e-learning course.

Following are additional benefits that one can expect from a process-embedded, performance-centric approach to worker instruction:

• Reduced learning time
  
• Higher levels of worker productivity
  
• Less reliance on others when completing job-related tasks
  
• Reduction in implementation costs
  
• Increased worker autonomy
  
• Better knowledge retention
  
• Better customer experiences

The majority of this content is available in our white paper "Learning at the Moment of Need" which is available by contacting us at info@transcensus.com.

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Daniel Higbee is the Vice President of Business Development for Transcensus, LLC.

Transcensus, LLC, based in Orem, Utah, is dedicated to the cause of improving software usability through the introduction of a new interactive platform for authoring and delivery of performance support and guided help content. The company's solutions embed learning, user assistance and support content directly in the workflow, enabling an unprecedented level of enhanced usability and contextual learning in software applications. The company is developing solutions that will influence virtually every market segment that relies upon software as a critical component of its operational strategy. For more information about Transcensus, visit http://www.transcensus.com/.