About Transcensus

Founded in 2004, Transcensus is dedicated to the cause of improving software usability through the introduction of a new interactive platform for authoring and delivery of performance support and job assistance content. In 2007, Transcensus received the Performance Centered Design (PCD) Award for the SHO Technology.

SHO Guide is an advanced authoring tool that allows subject matter experts, managers, software trainers and IT professionals to create, without any programming knowledge, job assistance and performance support content called scripts. These scripts interact directly with live software applications to guide employees and software users through the proper execution of software procedures. An easy-to-use recording feature captures important software procedures as they are performed in real time and converts them into fully-interactive, step-by-step instructions in multiple languages simultaneously.

At Transcensus, all of our combined learning experience has pointed us to the vital importance of connecting learning and readiness to the immediacy of performing the task. With the dramatic changes that are occurring in the IT training industry and the ever increasing need to embed learning within the process, performance support was clearly the right focus, but existing performance support technology solutions and methodologies were difficult to use, difficult to implement, and/or too expensive.

Software applications are challenged with these same issues. It often seems humanly impossible to do what we desire to do, even with advertised features of the software. Transcensus focused on both problems. We desired to put the “human interface” into software and provide moment of need performance support for the masses. Our focused effort resulted in the development of what we call SHO Technology.

Our patent-pending Scripted Human Operator™ (SHO) technology is an exciting innovation in software performance support and user assistance. It allows content developers to create truly interactive software instructional, assistance and support content that interfaces directly with windows software applications.

SHO content can be embedded directly within the workflow. While completing job related tasks, workers interact directly with the live software application they are attempting to use, instead of a browser, simulation window or other external training interface. In other words, the actual software application is the training interface. SHO technology can be thought of as a virtual instructor or tutor looking over the user's shoulder and offering step-by-step guidance inside the actual software application the user is attempting to use.

SHO Guide currently records on many .NET, Java Swing or browser-based software applications. However, we do not guarantee nor do we recommend that it is used with applications that have not been optimized.