The "On Boarding" Challenge

I heard an interesting presentation from a major corporation a few months ago about the high cost of on boarding new employees. At this particular company, it’s not usual for a new employee to have to endure up to six weeks of classroom training in order to become certified to use the company’s applications. Six weeks! While I’m certain that the scenario described above is probably more the exception than the rule, it underscores the challenges that many companies face when on boarding new employees, especially in job roles where there is high turnover.

Imagine if you could cut the required new employee training by a third, or even by half or more. Think about how much this would benefit your organization. Results like this are possible with a Performance Support system (EPSS) like SHO Guide from Transcensus. Rather than focusing on techniques to help users remember how to perform a multitude of software-related job tasks, your classroom training, if it is even necessary after implementing a SHO-based EPSS, can be directed toward helping the employee understand how to use Performance Support resources. Such workflow-embedded resources can assist the employee, in a very repeatable and predictable way, with completion of their important job tasks. Besides, the reality is that the new employee is not going to remember much about the classroom learning experience. Studies have shown that only a small amount of information presented during a classroom session is actually remembered.

If this sounds intriguing, let us help you determine where there’s a good fit for a Performance Support system in your company. I’m confident that such a conversation will help redirect your thinking about ways to provide compelling on-the-job assistance to new employees.